However, if you have any questions regarding this Policy you can contact us at the following email address: [email protected] or by letter to: Manuel Alcino & Filhos Lda, Rua Santos Pousada, 76, 4000-478 Porto.
1. COMPANY IDENTIFICATION
2. OUR PRINCIPLES
2.1. Respect for the customer’s will
We respect the privacy and security of your personal data, so we ensure respect for the customer’s will and their autonomous, free and uncomplicated management of their privacy preferences. Thus, and if you disagree with any point mentioned in this Policy, you can, at any time, disagree, by contacting us through the following email address: [email protected] or by letter addressed to: Manuel Alcino & Filhos Lda, Rua Santos Pousada, 76, 4000-478 Porto. We will do everything to satisfy your will and respect your concerns.
2.2. Good practice
Manuel Alcino & Filhos Lda, as the controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practice.
2.3. Strict need
In the processing of data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1.The personal data collected and processed by ALCINO are, only those that voluntarily, expressly and unequivocally, put in the forms of this website.
3.2. The personal data collected are: name, gender, date of birth, email, mobile phone, address, NIF.
4. WHO PROCESSES YOUR PERSONAL DATA
4.1. For organizational purposes and in order to be able to offer you the best possible service, ALCINO works together with some entities outside your organization that will process the personal data of users of this site. This data sharing is strictly due to the performance of the services provided by ALCINO, including the sale of products.
4.2. These external entities include carriers, digital technology and service providers, digital marketing platforms, among others. The external entities mentioned above were chosen by ALCINO. due to their experience in the processing of data, the guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.
4.3. These external entities will always act in accordance with the instructions provided by ALCINO and only for the purposes strictly necessary for their function. Your personal data will be shared with these entities in order to:
– provision of electronic payment services, through credit /debit cards;
– processing of product sales;
– packaging and transport of products;
– solve problems related to the sale of products;
– receive payments for the purchase of products;
– process returns of products from customers;
4.4 In addition to the above situations, your data may be shared with third parties to:
– comply with applicable laws,
– respond to judicial and government investigations,
– comply with valid legal processes,
– protect alcino’s rights or property.
5. PURPOSE OF THE PROCESSING OF PERSONAL DATA
5.1. Your personal data is collected and processed by ALCINO only for purposes strictly linked to the use of this website and stores, the services associated with it and the sale of products, direct marketing and customer support management.
5.2. ALCINO always seeks to maintain the relationship with its customer and provide you with the relevant benefits, information and content related to our brand. Your data will only be processed for these particular, explicit and legitimate purposes and will not subsequently be processed in a manner incompatible with them. The data collected and processed are adequate, relevant and not excessive for these purposes.
5.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this website, we collect your personal data (e.g. email address, delivery address, credit card number and telephone number) on the purchase form, for the purposes of selling, separating and transporting the products ordered by you;
b) when you request customer support assistance we collect your personal data (e.g. first and last name, email address) so for the purpose of providing you with online store Customer Support services that are relevant to this website and to offer you the assistance you have requested;
c) when you register, we collect your personal data in order to simplify the preparation of your future orders;
d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
e) when you browse our website, we collect cookies. Depending on the management you have made of cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure the proper functioning on the site, highlighting the proper display of content, remember your cart, remember your registration, adapt the resolution of your screen, to improve our offers, among others. This information includes registration, location, duration of your session, products you have selected, your device, your browser and your IP address.
f) when you browse our website and subsequently visit platforms where there is the advertising format (social networks, google and other partners of these networks) may be impacted by ads of our brand. We will also use the data to reach new potential customers who may be interested in our products.
5.4. When we collect data, we indicate the required fields with asterisks, when the data in question is necessary to:
– Enter into our contract with you (for example for the supply of products you have purchased on our website or in our stores;
– Provide you with the service you have requested (e.g. by providing you with a newsletter);
– Comply with legal requirements (e.g. billing).
5.5. Your personal data may be communicated to ALCINO service providers for the purpose of providing the services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.
Respect for the customer’s will is alcino’s main concerns regarding the processing of their personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. We therefore considered that, if you have had a relationship with us in the last five years, that is, if you made a purchase, it was not necessary for us to have asked for consent. Still, if you disagree, you can at all times disagree by writing us an email to: [email protected]
7. YOUR RIGHTS
7.1. To exercise your right of access, rectification, elimination, forgetting or blocking of your personal data, you can send a written communication to the following email address: [email protected] or by registered letter addressed to: Manuel Alcino & Filhos Lda, Rua Santos Pousada, 76, 4000-478 Porto. You can also do this by going to any ALCINO store and in your customer area in the online store.
7.2. If you wish to stop receiving communications through Newsletters/SMS marketing or any other means of direct marketing, you may at any time exercise your right to opposed the processing of your personal data. Just send us an email to: [email protected] or a registered letter addressed to: Manuel Alcino & Filhos Lda, Rua Santos Pousada, 76, 4000-478 Porto. You can also terminate direct marketing consent through the customer area in the online store.
8.1. ALCINO uses the appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. In addition, we are in contract to require external trusted entities dealing with your personal data for us to do the same.
8.2. However, ALCINO cannot guarantee that the security measures taken for the protection of this website and for the transmission of data and information through this website prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect you from transmitting and receiving data (such as up-to-date antivirus systems), and that your browser take appropriate measures to ensure security in data transmission (such as firewall and anti-spam filters).
9. DATA RETENTION
9.1. Your data are kept by Alcino for the purposes described herein for the time necessary for the purposes mentioned, unless the personal data in question are necessary to prove compliance with obligations, until the limitation period of the respective rights, or if there is a longer period of retention of data imposed by law.
9.2. Once your personal data is no longer needed, it will be removed from our systems and records or kept anonymously so that it cannot be identified from them.